Unstructured information is everywhere: news articles, emails, legal documents support tickets, survey responses, minutes, social media messages, chat conversations and more. People might only be interested in the information of a particular category. However, they usually need to go through all the information to find out the relevant ones.
Intrinsity's Document Classification Solution classifies the text documents into one or more categories according to the content automatically. People can focus on the categorized information they are interested in without wasting time in reading irrelevant information.
Classify an email/ chat messages into one or more categories which refer to respective job instruction or support ticket and assign it to the right service, team or person based on the content and attachments.
For example, a support ticket saying my online order hasn’t arrived, can be classified as Shipping Issues. Detect the priority and sentiment of the task by identifying words that denote urgency like as soon as possible or right away.
Understand the social sentiment of the brand, product or service. Classify reviews into different topics like design, price, features, performance. The topics can be defined according to different business aspects. Detect how customers feel about your brand and various aspects of your product.
Make your product/ content to be well organized and improve browsing.
Classify and tag content and product for platforms such as E-commerce, news agencies, content curators, blogs, directories, and etc.
